bm77's Privacy Policy
bm77's commitment and guidelines on how your personal information is collected, used, and protected are described in detail here.
Introduction & Scope
Welcome to the bm77 platform. This Privacy Policy ("Policy") explains how bm77 ("we", "our") collects, stores, processes, and protects the personal information of you — our users. This Policy applies to all bm77 services, including our website, mobile interface, and all related services.
By using our platform, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team with any questions.
What Information We Collect
bm77 collects only the personal information necessary to provide you with the best possible service. We may collect the following types of information:
1.1 Registration Information
- Full name and username
- Email address
- Date of birth (for age verification — for users aged 21 and above only)
- Password (stored in encrypted form)
- Preferred language and currency
1.2 Financial Information
- Payment method details (bKash, Nagad, Rocket)
- Transaction history — records of deposits and withdrawals
- Wallet number (stored in partially masked form)
1.3 Technical Information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Activity logs on the platform
1.4 Identity Verification Information (KYC)
To ensure safe and responsible gaming and to prevent financial fraud, we may collect national ID or passport information. This information is handled with strict confidentiality.
How We Use Your Information
bm77 uses collected information only for the following legitimate purposes:
- Account Management: Creating, verifying, and keeping your account secure.
- Transaction Processing: Completing deposits, withdrawals, and bonus distributions.
- Customer Support: Properly resolving your complaints, questions, or support requests.
- Security: Detecting and preventing fraud, unauthorized access, and other harmful activity.
- Responsible Gaming: Monitoring player behavior to identify problematic gambling patterns early and provide necessary support.
- Legal Compliance: Adhering to applicable laws, regulations, and instructions from regulatory authorities.
- Service Improvement: Using analytical data to improve user experience and platform quality.
- Communications: Sending important updates, policy changes, or account-related notifications.
Data Sharing & Protection
Sharing Information with Third Parties
bm77 may share information with certain trusted third parties in limited and controlled circumstances:
3.1 Payment Processors
To securely process deposit and withdrawal transactions, we share necessary information with payment processors such as bKash, Nagad, and Rocket. These organizations operate under their own privacy policies.
3.2 Technology & Technical Partners
We use the services of trusted technology partners for platform operations, hosting, cybersecurity, and analytics. They process your information only in accordance with our instructions and are contractually bound to protect data confidentiality.
3.3 Legal Obligations
In the case of court orders, lawful requests from law enforcement agencies, or other legal obligations, we may be required to provide information to the relevant authorities.
Outside the circumstances listed above, we do not disclose your information to any third party without your explicit written consent.
Data Security Measures
bm77 treats the security of your personal information as a top priority. We apply the following technical and organizational measures:
- SSL/TLS Encryption: All data transferred between our platform and your device is protected using SSL encryption technology.
- Data Encryption: Sensitive information — such as passwords and financial details — is stored using industry-standard encryption methods.
- Access Controls: Access to your information is restricted to authorized personnel only, who operate under strict confidentiality agreements.
- Regular Security Audits: Our systems and infrastructure are verified through regular security testing.
- Two-Factor Authentication: An additional verification layer is available to protect your account.
- Firewall & Intrusion Detection: Automated security systems are active to prevent unauthorized access.
Cookie Policy & User Rights
Cookies & Tracking Technologies
bm77 uses cookies and similar technologies to improve your experience and to keep the platform running smoothly.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the platform's core functionality — maintaining login sessions, security verification, etc. Without these, the service will not function properly.
- Functional Cookies: To remember your preferences — such as language selection and display settings.
- Analytical Cookies: To understand how users interact with the platform, which helps improve service quality.
5.2 Cookie Controls
You can disable most cookies through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.
Your Rights
You have certain important rights over your personal information. bm77 respects these rights:
- Right to Access: You have the right to request information about what data we have collected and stored about you.
- Right to Rectification: If your information contains any errors or is incomplete, you may request corrections.
- Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In some cases you may request that the processing of your information be restricted.
- Right to Data Portability: You may request your information in a structured, readable format.
- Right to Object: You may object to the processing of your information for specific purposes.
To exercise any of the rights listed above, please contact our support team. We will process your request in a timely manner.
Data Retention & Minor Protection
Data Retention Period
bm77 retains your personal information only for as long as necessary. When determining retention periods, we consider the following:
- The duration your account remains active
- Financial transaction records — retained for a specified period in accordance with applicable law
- Requirements for fraud prevention and settlement of legal claims
- Regulatory or legal obligations
Even after an account is closed or deleted, some information may need to be retained for a specified period due to legal obligations. Once that period ends, the information is securely deleted or anonymized.
Protection of Minors
bm77 is a responsible gaming platform. Our services are strictly for users aged 21 and above only. We do not knowingly collect information from any minor or allow them to open an account.
Age verification is mandatory during the registration process. If we learn that a minor has created an account using false information, that account will be immediately closed and all associated information will be deleted.
If you suspect a minor is using our services, please notify our support team immediately.
Policy Changes & International Data
International Data Transfers
To operate bm77's services, your information may be stored or processed on servers outside Bangladesh. For any international data transfer, we ensure that:
- The receiving country provides adequate data protection measures
- The receiving organization is contractually bound to comply with our privacy standards
- Industry-standard encryption technology is applied to the data transfer
Our goal is always to ensure the highest level of protection for your information, regardless of geographic location.
Policy Changes & Updates
bm77 may review and update this Privacy Policy from time to time. Reasons for changes may include:
- Legal or regulatory changes
- Changes to the scope or nature of our services
- Updates to best practices in data protection
- Improvements based on user feedback and suggestions
For any significant changes, we will send a notification to your registered email and/or display a clear notice on the platform. Continued use of the platform after changes will be considered as acceptance of the updated Policy.
Contact & Dispute Resolution
Privacy-Related Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise any rights over your personal information, please contact bm77's data protection team through the following:
24/7 Live Chat
Our support agents are always ready to help in both Bengali and English.
Go to Live ChatEmail Support
For any formal requests or complaints regarding privacy, please contact us by email:
We take all your privacy-related requests seriously and try to respond as quickly as possible.
Policy Summary
The key points of bm77's privacy policy in brief:
- We collect only the necessary information and use it transparently.
- Your information is never sold or rented.
- Information is kept secure through SSL encryption and other security measures.
- You have your own rights over your data — to know, to correct, and to delete.
- Information is shared in a limited way only with trusted and contracted third parties.
- Information from minors (under 21) is not collected.
- For any questions, you can reach us 24/7 via live chat or at [email protected].
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